Help & Frequently Asked Questions

Getting Started

What is a MSG file?

MSG files are email message files created by Microsoft Outlook. They contain email content including text, attachments, sender/recipient information, and metadata.

What is an EML file?

EML files are email message files in a standard format (RFC 2822) that can be opened by most email clients including Thunderbird, Apple Mail, and others.

How do I convert a .MSG file?

Just upload your .MSG file and click 'Convert'. You'll receive a .EML file instantly. The process takes only seconds and works entirely in your browser.

Common Questions

Is the converter really free?

Yes, completely free. No registration, no subscription, no hidden fees. We believe email conversion tools should be accessible to everyone.

Are my files secure?

Absolutely. All conversion happens locally in your browser. Your files never leave your computer, ensuring maximum privacy and security.

What file size limit is there?

There's no artificial file size limit. The only limitation is your browser's memory capacity, which typically handles files up to several hundred MB.

Do I need Outlook installed?

No — Inbox Convert Now works entirely in your browser, no Outlook needed. You can convert MSG files even if you don't have Outlook installed.

Can I convert multiple files at once?

Currently, the tool processes one file at a time. For bulk conversion, you'll need to convert each file individually.

Troubleshooting

The conversion failed. What should I do?

Some MSG files may have complex formatting or be corrupted. Try with a different MSG file first. If the issue persists, contact us for support.

The EML file looks different from the original MSG

This is normal. EML and MSG formats have different structures. The core email content (text, headers) will be preserved, but some Outlook-specific formatting may be simplified.

Can I convert attachments?

Our current version focuses on email content and headers. Attachment support may be added in future updates.

Still Need Help?

Still have questions? Contact us here →

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